Industries / Financial Services

Cards Against Complexity:
‍a CX Podcast

The podcast where we dive deep into the world of customer experience (CX) with a twist! Whether you're a seasoned CX expert or just starting out, join us for real conversations on complex service topics, and laugh a little along the way.

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Ep. 001 | Julian Hertzog | 
“CX in a Hawaiian Shirt”

Julian Hertzog and Jan Hugenroth join us from the CXFestival campervan to discuss the road to better CX, AI’s role in CX, the “Human Touch”, Hawaiian shirts, hypothetical chatbot warfare, and more.