Automate complex customer and employee service processes with no-code workflows that orchestrate people, systems, and AI.
Half of all enterprise service tickets are simple and easily automated with human and AI agents in your CRM. The other half are complex, left to manual resolution because IT lacks the time to build custom integrations and automations.
With Next Matter, complex tickets become end-to-end workflows that integrate systems and engage people through intuitive interfaces – built entirely by business users without code.
Best of all, service agents trigger and monitor the workflows directly from their CRM.
"We have completely digitized the works council approval process for new digital tools - and thus created real change.With Next Matter, our vision is to let any Telefónica employee introduce IT tools fast – no emails, no Word docs, just smooth, collaborative workflows."
"Next Matter was the only solution that could automate our workflow exactly as we wanted. It’s simple, integrates with all our tools, and is super easy to use."
"The value of Next Matter is in ensuring that everything gets done. A lot of our operations simply wouldn’t work anywhere near as effectively without it. Next Matter gives us the confidence that if something needs to be done, it will be."
Automate who does what by when once a customer request is received. Build workflows involving internal and external stakeholders, integrating your systems and automating tasks.
Automate tickets to clear tasks, instructions and approvals to resolve any service request. Gain and provide end to end visibility on the progress with automated reminders and escalations.
Improve consistency and compliance with performance reports and activity timestamps. Â Update workflows at anytime without the need for IT assistance or change management processes.
Customer STORIES
.png)
.png)
.png)
