Automate complex customer and employee service processes with no-code workflows that orchestrate people, systems, and AI.
Half of all enterprise service tickets are simple and easily automated with human and AI agents in your CRM. The other half are complex, left to manual resolution because IT lacks the time to build custom integrations and automations.
With Next Matter, complex tickets become end-to-end workflows that integrate systems and engage people through intuitive interfaces – built entirely by business users without code.
Best of all, service agents trigger and monitor the workflows directly from their CRM.
Automate who does what by when once a customer request is received. Build workflows involving internal and external stakeholders, integrating your systems and automating tasks.
Automate tickets to clear tasks, instructions and approvals to resolve any service request. Gain and provide end to end visibility on the progress with automated reminders and escalations.
Improve consistency and compliance with performance reports and activity timestamps. Â Update workflows at anytime without the need for IT assistance or change management processes.
Customer STORIES
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