Cards Against Complexity
– Podcast –

The only enterprise service podcast - with a twist!
Real conversations with transformation leaders on service innovation, process complexity, and AI, plus the occasional laugh along the way.

The CIO Toolbox for AI Transformation

Tim Engler

CIO at OBI Group Holding

Shaping Change Through Experience

Marco Di Sazio

Head of Digitization and Innovation at Bankhaus Metzler

11 Years of Growth and Transformation

Katharina Lueth

Chief Client Officer at Raisin

Scaling Service Without Shortcuts

Adrian McDermott

Chief Technology Officer at Zendesk

Full-Circle Journey in Support and Strategy

Bianca Zwart

Chief Strategy Officer at bunq

From Steam Machine to AI

Nico Baum

Head of Innovation and Data at Berenberg Bank

The Client in the Center

David Gilchrist

Head of Product Development at Ocorian

From Carpets to Complexity

Ludwig Pannach

Head of AI at XXXLutz Group

Bringing AI Adoption to the Traditional Banking Sector

Sascha Dölker

Head of Digitalization at dwpbank

The Local Face of Finances

Nancy Plaßmann

Board Member at Berliner Sparkasse

The Invisible Guide to Financial Regulations

Martin Stolberg

Partner and Senior Director at Sopra Steria

Understanding the Value Chain of Investments

Dr. Axel Haus

Senior Executive at Vanguard

Service with AI in the Co-pilot Seat

Melanie Bielefeld

Head of Complaints Management at TUI

Aligned Teams and Clean Data

Samuel Comerford

VP of Operations at Unzer

Finding the Sweet Spot of Scaleups

Victoria Maier

Head of DACH at Trustly

From Papers to Products

Aiga Senftleben

Co-Founder at Billie

The Code of Gender Solidarity and Support

Anuradha Deshpande

Director of Customer Operations at GoCardless

An Entrepreneurial Journey From Baking to Banking

Sergey Petrov

Co-Founder at Finom

Regaining Independence and Solving Problems

Tuomas Toivonen

Co-Founder and CEO at Holvi

The Pendulum of Performance and Quality

Paolo Banterle

Customer Operations Automation Manager at Novo

Empowering Customers Through Education

Mila Suthakar

Director of Customer Success at Wave HQ

Multi-Lingual Sound of Service

Mathieu Steiman

Head of Presales D-A-CH & FR at Calabrio

Service as a Holistic Experience

Christian Roeb

Chief Executive at TOP SERVICE Germany

Trade Shows With Buzz

Thomas Promny

Chief Executive Trailblazer Summits

Technologies of Being a Connoisseur

Torsten D. Frühling

Head of Customer Service at Hawesko

Empathetic Problem-Solving and Cracking Jokes

Johanna Ahrens

Tech Transformation Advisor at Cisco

The Power of Numbers for Transformation

Matthias Bös

Portfolio Manager CX at valantic

About the Complexities of Delivering a Palm Tree

Aileen Beuchert

Head of Project Management at Emons

Future-Proof Customer Service With AI

Ben Ellermann

Managing Director MUUUH! Next & Future of Voice

The Way of the Listener

Julia Vornberger

Teamleader Sales Operations s.Oliver Group

Keeping a Thumb on the CX Pulse

Mathieu Kiepferle

Global CX Manager at Stepstone

The Art of Understanding Customer Needs

Anna Rauch

former CX leader at Amazon, now works for Till Freitag

The Magic of Face-to-Face Customer Service

Claudia Scherer

Service Operations Manager at Nürnberg Messe

The Bravest Customer Service Leader

Christiane Müller

Team Lead Controlling & Product Admin Customer Service at ABOUT YOU

The Heart of AI in Customer Service

Björn Bauer

Head of Presales DACH at Zendesk

The CX Time Traveler

Susanne Bornemann

Team Lead DE/AT/CE at OBI E-Commerce

A Little Bit of Customer Service Karaoke

Georgia Tsiamanta

Customer Support and Success Consultant

The Green Customer Service Man

Ron Gerber

Director of Business Operations & Customer Success at Tomorrow

The Service Queen

Anika Tannebaum

Top Expert in Digital Customer Service

The CX Solutions Guru

Chris Harms

CX Strategist and Pre-Sales Leader at Zendesk

The Forest of Customer Satisfaction

Felix Starzer

Sr. Director of Global Customer Care at Staffbase

The Buddhist Path of (Digital) Transformation

Jo Stüberitz

Head of Digitalization & Process at PAYONE

The Customer Journey Treasure Map

Thomas Verschoren

CTO at Premium Plus

CX on the Silver Screen

Lena Altintop

Director of Sales Operations at LEITZ

The CX Crystal Ball

Sabine Oberhausen

Senior Customer Experience Transformation Manager at PYÜR

CX in a Hawaiian Shirt

Julian Hertzog

Chief Revenue Officer at Babelforce

Seriously Swift Support

Scott Tran

Founder OF Support Driven

See how to orchestrate processes

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