A Little Bit of Customer Service Karaoke
with Georgia Tsiamanta
In this episode of Cards Against Complexity, we chat with Georgia about the challenges and strategies in modern customer service and success.
Episode Summary:
In this episode of Cards Against Complexity, we chat with Georgia about the challenges and strategies in modern customer service and success. As a consultant for startups and tech companies, Georgia shares her approach to solving CX issues, even when resources are tight, and highlights how teams can navigate complexity without cutting corners.
Key Highlights:
- Start with the Basics: Georgia emphasizes the importance of understanding customer needs, mapping processes, and analyzing data before jumping into tools or solutions.
‍ - The Role of Community: Leveraging professional networks and shared knowledge can provide valuable perspectives and ideas when tackling common CX challenges.
‍ - AI as a Supporting Tool: While AI has potential, Georgia warns that it’s no magic fix—successful implementation depends on having solid processes in place first.
Explore More Episodes
Episode
21
–
The Power of Numbers for Transformation
WITH
Matthias Bös
Portfolio Manager CX at valantic
Matthias dives into the evolving landscape of customer experience, digital transformation, and the strategies that drive successful business outcomes.
Watch and listen →
Episode
20
–
About the Complexities of Delivering a Palm Tree
WITH
Aileen Beuchert
Head of Project Management at Emons
Aileen explains the logistical hurdles of managing unpredictable and simple variables such as an address field that has been filled in falsely or a truck that breaks down.
Watch and listen →
