Jan sat down with Ron Gerber, Director of Business Operations & Customer Success at Tomorrow Bank, to explore the intersection of customer service, sustainability, and cutting-edge AI.
Episode Summary:
In this episode of Cards Against Complexity, Jan sat down with Ron Gerber, Director of Business Operations & Customer Success at Tomorrow Bank, to explore the intersection of customer service, sustainability, and cutting-edge AI. With over five years of experience building Tomorrow Bank’s customer support from the ground up, Ron shares practical (literally hands-on) insights into navigating the challenges of customer service in financial services in a highly regulated and AI-headed world.
*Key Highlights*:
- Customer Empathy Meets Compliance: Ron discusses how Tomorrow Bank balances customer-centric service within stringent regulatory requirements, proving that a friendly, relatable approach and strong compliance can go hand in hand.
‍ - AI is a Game Changer: AI is reshaping customer support by handling repetitive tasks, empowering agents to tackle complex issues, and enhancing customer satisfaction—all while transforming the role of service professionals.
‍ - Sustainability in Finance: Learn more about Tomorrow Bank’s mission to bring sustainability into banking, appealing to a younger and green-conscious customer base with eco-conscious practices and innovative financial solutions.
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