The Next Matter

These are the voices that have inspired us the most, and the insights they have to share.

In B2B, few issues can be as large conversion killers as a complicated onboarding process. Here's how to nail it without spending extra resources.

We tested whether you can actually handle any of your customer service tickets with ChatGPT. Here are our findings.

This recipe for disaster is what CS teams need to look out for when handling support tickets

We picked out the 12 best Zendesk Marketplace apps for customer service teams. Check out the full list.

Zendesk has doubled down on AI to automate support tickets. This guide helps you leverage every single feature to handle more requests without affecting customer satisfaction.

Can Zendesk AI tools change the game for your helpdesk, agents, and customers? We discuss Zendesk’s AI features, what they can do - and what they can’t.

Complex customer service tickets are the culprit behind so many failed experiences. Here's how to get processes like onboarding and returns right every time.

I interviewed nine industry leaders and asked all of them the same question about the future of CS. Surprisingly, their replies didn't focus just on AI.

If you’ve ever had to return a product you’ve bought online, you’ll know the reality is rarely so smooth. Often, you’re far more likely to experience excessive waiting times, delays, miscommunications, and confusion. But why does it have to be like this?

We discuss which customer service tasks can benefit from AI-based automation, and when a more robust solution might be needed.

Customer expectations are different in 2024, and there's a clear need for businesses to adapt to these changes by providing personalized experiences, quicker response times, omnichannel support, and self-service options.

Here are the top 10 customer service workflows that businesses should automate in 2024 to help meet increasing customer experience expectations. See the potential impact of workflow automation on these complex processes, with examples spanning industries.

Customer Service Workflow Automation is widely employed across various industries with intricate processes. Find out how workflow automation works as the key to leveraging customer service as a competitive advantage for businesses.

Next Matter joins up work done across all business departments to provide an automated operations management system tailored to a business’s unique operations needs.

In this episode of Shoptalk, we're discussing September and October product updates, including Workflow Versions, Out-of-Office, and more.

We're running down the top Next Matter product updates and releases from this Summer. Flowchart view, email steps, integration testing, and more.

Understand the differences between low-code and no-code automation to decide which approach is best for your business. Learn why low-code and no-code are packaged together, how they serve different target audiences, and what factors should be considered when deciding between the two.

Non-technical managers and process owners: learn how to implement effective low-code/no-code workflows with these 10 essential guidelines. Find out which processes to automate, how to leverage your teams and stakeholders, and more.

Citizen developers are valuable to the team, but there are key reasons why they shouldn't be in the C-Suite. Learn why it's better to have them everywhere else in your organization and how executives can actually support them.

Learn how no-code operations is revolutionizing business operations today. Read about the core benefits of no-code operations and how businesses can leverage this technology for improved efficiency, sustainability, quality, and growth.

Which AI solutions are redefining the modern workplace? Learn the latest advances in AI and how they can help your business maximize efficiency, minimize operational costs, and improve overall performance in 2024.

Learn how automation can enhance efficiency, customer experience, data management, and cost savings for real estate businesses, providing a competitive advantage in a crowded market. Stay ahead of the curve with these essential tools for success.

Learn the key components, benefits, and how to implement and measure a successful automated order processing system. Discover the fundamentals of automated order processing and how to maximize efficiency.

This everyday operations email is costing your business hundreds of dollars each time it's sent – and your operations organization is probably sending it a dozen times per week.

Learn how to simplify and streamline your business' invoice processing with automated solutions. Get tips on choosing the right automated solution for your business, plus advice on implementation and management.

Learn how to automate your B2B demand generation process with this comprehensive guide. Find out what steps need to be taken and the tools that can help you automate your B2B demand generation and increase your sales.

Learn how you can use workflow automation to optimize your company's compliance program. Learn about the benefits of compliance automation and how to get started with this process.

Get the complete guide to rapidly streamlining your Know Your Customer (KYC) process with KYC Automation and Workflows. Learn how to reduce manual processes, save time and money, and improve customer experience.

Learn how to streamline customer service operations and get better results fast by leveraging workflow automation technology. Explore the benefits, building blocks, and best practices of workflow automation with this guide.

Learn how workflow automation can transform your fleet management process and provide a better customer experience. Discover the key strategies for automating fleet management operations, and get started on improving customer experience today.

Financial service companies face unprecedented challenges in the rapidly changing landscape of 2023. Learn about the top 3 challenges and how to navigate them.

Customer onboarding is a "make or break" piece of successful business operations, but so many companies fail to get it right. Why is that, and how can you fix it?

Meet the team behind Next Matter’s hiring efforts! Read on to find out how we embrace flexibility and build a diverse and inclusive team culture.

Streamline the employee onboarding process with no-code workflow automation, including human, database, and system interactions. Ensure accuracy, compliance, and documentation within a single system.

Car subscription companies have been gaining in popularity, yet they have to face many challenges to succeed. Learn more about the three major challenges they are currently facing and how to overcome them.

Improve workflow efficiency and maximize productivity with these 10 straightforward business workflows to automate right now. Discover the advantages of automating processes in your company and get started on a path to success.

Take your real estate game to the next level with Matter's ultimate guide to automation and proptech. Learn how to implement industry-leading strategies and technologies to optimize your business operations and maximize success.

Get the full story on property management software, including integrations, hacks, and features on the horizon. Learn how to automate management of multiple properties and maximize your business operations.

At Next Matter, we developed our shared values to create a supportive work environment, build meaningful impact for customers, and ensure continuous growth. Read more about our Berlin offsite and the values that shape our future.

Banking and financial services have seen rapid transformation, with start-ups introducing unprecedented growth. To stay ahead of the curve, banks need to find ways to improve their operational processes – and workflow automation provides a way to do just that.

There are a multitude of Process and Workflow Management solutions available on the market. And – it goes without saying – not every tool is the built same, or created equal.

A list of the 17 best software tools for operations teams in fast-growing businesses needing to scale their operations and see results fast.

As the insurance industry continues looking for ways to improve efficiency, reduce errors, and save time, one way they’re likely to achieve these goals is by implementing process automation with workflow management software.

What points can Insurtech companies focus on as they move into 2024 in order to improve their competitiveness on the market and create products customers want to buy?

What does automation look like in the financial services industry today, and why are banks and financial institutions the ones failing at it now?

The operations of an organization include everything an organization does to serve its customers. In this article, we’ll dive deeper into what operations is, and why it’s important to take a closer look at the role of processes and workflows as key elements of any organization’s operations.

Behavioral operations management is a developing field of study within operations management that has emerged over the past decade, owing largely to the influences of psychology and cognitive behavioral science. The goal of behavioral operations management is to make behavioral elements like culture and personal motivation a part of operational processes in order to optimize results.

Operations teams and their processes are central to the success (or failure) of insurtech companies. Here are the top tech trends insurtech operations teams need in order to stay competitive in 2024.

Regardless of which industry you’re in, here are five key processes that every operations team should automate, to save massive resources and get the biggest return on automation.

This isn’t going to be an article that sells you the dream of how to tear down organizational silos in 10 steps. Instead, we’ll go over what organizational silos are, why they are unavoidable as an organization scales, their impact on teams, how people can work around them, and why operations managers play a bigger role in the solution than you might think.

Want to know what it's like to experience an offsite Next Matter style? In this article, we'll walk you through our offsite hosting journey from the virtual world into the physical one, all while defining our purpose as well as company values with exciting locations like Vienna, Barcelona, and Berlin. Let's get started!

Business operations are a fundamental part of any business, but most don't have a strategic plan dedicated to them. We'll cover what operations orchestration is, when businesses need to begin orchestrating processes, and what to look out for to make sure your business is running efficiently.

I love operations – from the tiny details that have to be taken care of every second of a company’s life, to the big-picture operational transformations that can make or break a company’s success.

Excellent organizational practices and security are always a primary concern because our platform is also used to automate highly sensitive core operations processes within an organization. In this article, we’ll cover the full details of what the SOC 2 certification means, how it’s different from GDPR, what the testing was like, when re-evaluations will happen, and even how Next Matter can be used for your compliance needs. 

Product managers for internal tools have been around for over a decade, but companies are hiring for these roles more now than ever. We look at where this function came from, and what role no-code/low-code solutions can play in the success of internal tools.

This 73-page eBook is a step-by-step guide for operations leaders seeking to implement reliable automation, win back time, resources, revenue, and ultimately, their piece of mind.

High-growth companies don't have the time for traditional BPM. Instead, here's how growth-stage teams can improve their processes faster by looking at 5 key areas.

BPM is highly relevant for businesses of all sizes. Especially for operations – the "life-force" processes of the business – a solid understanding of BPM is strongly recommended in order to help you optimize your processes and scale your operations. Here’s a brief guide to business processes management for operations leaders.

Here are three processes that insurtech operations teams need to automate today at a bare minimum in order to retain their customers and stay competitive in the marketplace.

Even prior to the onset of the Covid-19 pandemic, operations teams across industries were moving rapidly to digitize both internal and external operations processes. But only a minority of them have succeeded. What's holding them back?

Whether you’re a fintech business leader, an IT engineer, or an operations manager in the middle, here’s an overview of automation options that might help you.

It’s in real-time operations management where fintech teams face the most exposure, and where 99% of the most costly mistakes happen.

If you’re reading this, then you probably already have (or will soon have) an operations problem. How to set up your business operations to meet rapid growth head-on, and build sustainable, scalable processes for the long-term future?

You’re probably understand the value of no-code operations automation. But how do you help others in your company to understand it too? Regardless of where you work, here’s how to start positioning automation at your company for the best chance of getting approval (and praise!).

The status quo of email-based process management is killing your organizational effectiveness. Here's how you can automate operations process management in 3 easy steps.

Everything you need to know about operations automation: what it is, when to use it, and how to get started.

Growth-stage businesses can't afford the failures and dragged-out timelines of traditional IT project management. Here's what you need to know in order to avoid that, and get real, fast return on your automation investments.

The operations team plays a crucial role in making sure that your organization’s most important processes run smoothly. Here are 5 ways process automation tools help can help to bring your operations to scale (without breaking!).

After two days of inspiration and introspection, we realized the most important business objective of them all: to stay connected with each other.

Whether you’re hitting your OKRs every time, 50% of the time, or almost never, you’ll notice a consistently positive, upward trajectory in your operational performance.

For business operations to succeed, it requires a very specific leadership profile, defined by a higher degree of adaptability, greater resilience to rapid change, and a do-it-yourself attitude when it comes to making critical improvements.

Apart from the massive headache, lack of productivity, and potential compliance risk, if you don’t have an integrated supplier onboarding process in place, you’re probably not getting the most out of your supplier relationships.

Every leader knows that effective process management is critical to the success of the business. And yet, somehow, it ends up at the bottom of the to-do list. And that’s costing you a lot more than you think.

No one would turn down buying (or renting) a drill if they needed to bore a hole. So why is it that in the corporate world, new digital tools are still met with such aversion? And are your business operations suffering as a result?

In spite of the myriad benefits of digital operations, the fact remains: business digitization is demonstrably hard. Last year, businesses spent $1.3 trillion dollars on digital transformation, and that number is expected to reach $2.3 trillion by 2023. Why does business digitization fail?

The SaaS market is flooded with tools and solutions offering to help companies with work and process management. But there are some major functional differences between these tools, which could be the difference between a good investment and a horrible one.

There are numerous examples of digitization in business today, as there have been for decades. But the process of business digitization is still widely misunderstood. And it's causing the vast majority of digital transformation initiatives to fail.

To appreciate the full impact of digitization on work and process management, it’s helpful to consider the actual meaning of work itself. How do we define “work” in business today, and how has work evolved to fit into a fully-digitized framework?