In this episode, we talk to Scott Tran, the brain behind Support Driven, a community that started as a podcast and grew into a 16,000+ member hub for CX and CS professionals!
Episode Summary:
In this podcast episode, Scott and Jan discuss the evolution of Support Driven, an online community for customer support professionals. Scott tells the story of how the community started as a podcast and gradually grew to over 16,000 members. Support Driven's core focus is to enable its members to "support" each other in their careers, whether finding jobs or tackling complex CX or CS projects.
The community highlights the importance of building relationships and learning from peers to navigate the challenges of scaling customer support and earning a seat at the executive table. This podcast episode also touches on the need for a mindset and skill shift as support leaders transition to executive roles, emphasizing the value of collaboration and shared experiences within the community.
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