Use cases

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Customer Service Automation
Product Return, Replacement, and/or Refund

Turn the tables and amaze customers with a product return experience that keeps them coming back to your store.

Customer Service Automation
Retail & Ecommerce
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Customer Service Automation
B2B Onboarding – Partners & Customers

Transform complex B2B onboarding into a simple automated workflow & leverage portals to enable self-service

Customer Service Automation
Retail Customer Service Operations
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Customer Service Automation
Customer Offboarding

Offboard customers end-to-end without switching screens, thanks to CRM integrations, AI inbox optimizer, and the Next Matter sidebar app.

Customer Service Automation
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Customer Service Automation
Vehicle Breakdown & Replacement Support

Automate the vehicle breakdown process end-to-end, and get customers back on the road without a scratch on your reputation.

Customer Service Automation
Rental & Fleet Services
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Customer Service Automation
Repair Request Management

Submit and carry out internal repair requests with automated instructions and checklists

Customer Service Automation
Retail & Ecommerce
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Customer Service Automation
Payment Dispute Handling

Resolve payment disputes end-to-end with automated data collection and streamlined approvals

Customer Service Automation
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Customer Service Automation
Feedback Collection

Collect customer feedback with this survey process, using custom forms, email or SMS integration

Customer Service Automation
Retail & Ecommerce
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Customer Service Automation
GDPR Requests

Carry out GDPR requests and other customer privacy concerns end-to-end

Customer Service Automation
Compliance & Legal Operations
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Customer Service Automation
Purchase / Checkout

A customizable application to digitize your customer- and internal-facing purchase and checkout process

Customer Service Automation
Retail & Ecommerce
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Customer Service Automation
Returns Management

Customer Service Automation
Retail & Ecommerce
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