Next matter integration
With the Next Matter sidebar, you can trigger, manage, and track workflows to accelerate complex case resolution – without ever leaving Front.
Scalable, automated workflows that companies depend on – every single day
Give every agent the tools to be a customer service expert, and deliver consistently outstanding customer experience.
Locate the appropriate resolution workflow in Front
Link a Front conversation to the workflow in one click
Trigger the workflow and track its progress in real-time
Assign resolution actions to teams, suppliers, and customers
Add in reviews and approvals, detailed handovers, conditional actions, self-serve portals, and automated notifications
Integrate with your tool stack and databases, reference cross-system data in your workflows, and remove copy-paste work
Standardize handling, quality, and time-to-resolution for every complex escalation
Reinforce SLAs with granular deadlines, notifications & escalations, and full visibility over all workflows in-progress
Ensure compliance, privacy, and security of data throughout the customer journey
INTEGRATIONS
Whatever tools your teams rely on, Next Matter enables you to connect, eliminate copy-paste and system-switching, and drive operations from one platform. Integrate Next Matter with Front and start operating better today.
Integrate operations end-to-end – Use native integrations or API to connect all your systems, and drive it all from Next Matter.
Operate better with automation – Send data to and from systems, trigger processes based on system events, and eliminate countless hours of manual data-entry.
