Turn exception handling into a controlled process.
When something doesn't fit the standard path, it shouldn't fall into email or a shared inbox. Every flagged case gets an owner, a defined SLA, and a full audit trail — automatically.
70%+
of Swan's onboarding volume running through Next Matter, heading to 100%
100%
audit-ready
Effectively zero
error and fraud risk
30 countries
regulatory footprint Swan operates across
How it works
From flagged case to closed case, without the chaos
Point-solution automation handles the happy path. Next Matter handles what happens when it isn't the happy path.
Detect
A case gets flagged — a failed check, a mismatched document, a rule that didn't clear automatically.
Route
It's assigned to the right owner automatically, based on the type of exception and who's responsible for it.
Resolve
The owner works the case inside a defined SLA, with the context, source documents, and history already attached.
Evidence
Every action is timestamped and logged — reviewable by compliance or a regulator without reconstruction.
Proof in practice
Onboarding exceptions, without the quality risk
Swan is a banking-as-a-service platform operating across 30 countries under ACPR regulation. Before Next Matter, flagged onboarding applications were checked manually — analysts cross-referencing databases and emailing customers by hand, with quality risk that grew with volume.
"Managing processes manually was a quality and compliance risk. With Next Matter, we can now run customer onboarding at scale and never miss a critical step."
— Maxime de Juniac, Chief Service Officer, Swan
Bring us your messiest exception queue
Book a working session — bring a real exception workflow that's currently running on email or spreadsheets, and we'll map how it would run inside Next Matter.