--- title: "Trade Republic Case Study | Operations at Broker Scale | Next Matter" description: "How Trade Republic uses Next Matter to orchestrate high-volume client operations with governance, audit and AI agents in the loop." lang: en json-ld: | [ { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://nextmatter.com/#organization", "name": "Next Matter", "legalName": "Daizy NM Limited", "url": "https://nextmatter.com", "logo": "https://nextmatter.com/__l5e/assets-v1/aab354c2-e169-46fe-8e9b-0e78438471d3/nextmatter-logo.svg", "description": "Next Matter is the orchestration platform for regulated financial operations - purpose-built for asset managers, fund administrators, and wealth and wealthtech firms, not a generic workflow tool - combining AI agents, your existing systems and human approvals with governance and a complete audit trail.", "sameAs": [ "https://www.linkedin.com/company/nextmatter", "https://www.daizy.com" ] }, { "@type": "WebSite", "@id": "https://nextmatter.com/#website", "url": "https://nextmatter.com", "name": "Next Matter", "publisher": { "@id": "https://nextmatter.com/#organization" }, "inLanguage": "en" } ] }, { "@context": "https://schema.org", "@type": "Article", "headline": "Trade Republic Case Study | Operations at Broker Scale | Next Matter", "about": { "@type": "Organization", "name": "Trade Republic" }, "publisher": { "@id": "https://nextmatter.com/#organization" }, "mainEntityOfPage": "https://nextmatter.com/case-studies/trade-republic", "inLanguage": "en" }, { "@context": "https://schema.org", "@graph": [ { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://nextmatter.com" }, { "@type": "ListItem", "position": 2, "name": "Case studies", "item": "https://nextmatter.com/case-studies" }, { "@type": "ListItem", "position": 3, "name": "Trade Republic", "item": "https://nextmatter.com/case-studies/trade-republic" } ] } ] } ] --- [![Next Matter Logo](/__l5e/assets-v1/aab354c2-e169-46fe-8e9b-0e78438471d3/nextmatter-logo.svg)](/) - [Solutions](/solutions) [ grid\_view Solutions Overview Personas, capabilities, and proof ](/solutions)[ smart\_toy AI Orchestration Coordinate agents across your stack ](/solutions/ai-orchestration)[ library\_books Workflow Library Remix production-ready workflows ](/remix) Case Studies [ ![Ocorian](https://cdn.prod.website-files.com/69a7f71677d8045f0f2d982a/69a7f71677d8045f0f2da4e8_Ocorian_trustbar.svg) Ocorian 1,800 Employees • Fund Administrator ](/case-studies/ocorian)[ ![Trade Republic](https://cdn.prod.website-files.com/69a7f71677d8045f0f2d982a/69a7f71677d8045f0f2da4e9_traderpublic_trustbar.svg) Trade Republic 10M Customers • Online Trading Platform ](/case-studies/trade-republic)[ ![b2Venture](/__l5e/assets-v1/40232f5e-b66d-45f6-8d04-8be40304d172/b2venture-logo.png) b2Venture $800mn AUM • Venture Capital Firm ](/case-studies/b2venture)[ ![Swan](/__l5e/assets-v1/ef4919d4-3042-430f-b1a2-10b7da14c889/swan-logo.webp#lh=1500x401) Swan BaaS leader • Embedded Banking Platform ](/case-studies/swan) - [Platform](/platform) [ hub Platform Overview Built for Fund Operations ](/platform)[ build Workflow Builder Build long-running orchestrations ](/workflow-builder)[ smart\_toy AI & Automation Agents, models and guardrails ](/ai-and-automation)[ extension Integrations Core Ledger & Ecosystem Connectivity ](/integrations)[ verified\_user Governance & Audit Approvals and a full audit trail ](/governance-and-audit)[ shield Security SOC 2, ISO 27001, data residency ](/security) - Resources [ forum Ask a Technical Question Chat with the docs AI assistant ](https://help.nextmatter.com/docs/integrate-across-tools?assistant)[ campaign Opinions Perspectives from our team ](/opinions) [Sign in](https://app.nextmatter.com/login) [Talk to us](/book-a-demo) Case Study, Trade Republic # Bank-grade ops at consumer scale Trade Republic ran its most regulated, highest-volume orchestrations on Next Matter, across 17 countries, 10M customers and $150bn in assets. ![Trade Republic Logo](https://cdn.prod.website-files.com/69a7f71677d8045f0f2d982a/69a7f71677d8045f0f2da552_TradeRepublic.svg) European consumer bank & broker 10M Customers 17 Countries $150bn Assets 01 — The problem ## Bank-grade rigour, at consumer-app volumes, with regulators watching AML investigations, KYC exceptions, card replacements and subpoenas all needed full bank-grade rigour, but they were arriving at consumer-app volumes, across 17 jurisdictions, with regulators reviewing every step. Every hiring round disappeared into the backlog. Every product launch added another queue. The compliance, ops and engineering teams were stuck choosing between speed, safety and sanity, and the choice was getting harder every quarter. If you’ve ever watched a regulated backlog grow faster than headcount could possibly catch up, you know the quiet dread that comes with it. 02 — What we did ## Industrialised the high-stakes queue - policy **AML investigations standardised.** Each case followed the same evidence trail, decision and escalation logic. - credit\_card **Card replacements on autopilot.** Triggered, fulfilled and tracked end-to-end, with humans only for exceptions. - gavel **Subpoenas handled inside SLA.** Legal requests were routed, evidence packaged and dispatched with full chain of custody. 03 — The payoff ## Faster decisions, fewer escapes, regulator-ready High-risk queues cleared inside SLA, exception rates fell, and every action was logged for the supervisor without anyone reconstructing it after the fact. \-58% Mean time to close AML cases \-91% Manual touches per card replacement 100% Subpoenas inside SLA \-46% KYC exception backlog > “Next Matter gave us bank controls at fintech speed. We could run a regulated investigation queue without it becoming the team’s whole life.” Former Head of Financial Crime Operations, Trade Republic Want the detail? Click to expand expand\_more - Orchestrations that ran on Next Matter: AML investigation, KYC exception handling, card replacements, subpoenas & legal requests, trading-related escalations, SAR preparation. - Multi-jurisdiction routing covered 17 European markets with local regulatory variants. - Integrated with core banking, KYC vendors, card processor and case-management systems at the time. - Every action was time-stamped and attributed for BaFin and other supervisors. [See what your first 90 days look like](/book-a-demo) [More case studies](/case-studies) ![Next Matter](/__l5e/assets-v1/aab354c2-e169-46fe-8e9b-0e78438471d3/nextmatter-logo.svg) The agentic operating system for modern financial services. A Daizy company. 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