The Next Matter

The Next Matter is a resource to help operations leaders succeed. Business operations is the engine that keeps your organization running. And we believe in keeping that engine well-oiled, and finely-tuned.

The State of Digital Operations 2020: An Overview

Even prior to the onset of the Covid-19 pandemic, operations teams across industries were moving rapidly to digitize both internal and external operations processes. But only a minority of them have succeeded. What’s holding them back?

Luke Walker

Operations
|
5 minutes

3 Ways Your Company Probably Failed to Build Digital Operations

In spite of the myriad benefits of digital operations, the fact remains: business digitization is demonstrably hard. Last year, businesses spent $1.3 trillion dollars on digital transformation, and that number is expected to reach $2.3 trillion by 2023. Why does business digitization fail?

Luke Walker

Operations
|
3 minutes

5 Ways to Bulletproof your Supplier Onboarding Process

Apart from the massive headache, lack of productivity, and potential compliance risk, if you don’t have an integrated supplier onboarding process in place, you’re probably not getting the most out of your supplier relationships.

Luke Walker

Operations
|
4 minutes

The True Cost of Email Coordination (that Your Business Can't Afford)

This everyday operations email is costing your business hundreds of dollars each time it’s sent – and your operations organization is probably sending it a dozen times per week.

Tassilo Karunarathna

Operations
|
5 minutes

Effective Operations Leaders Do These 3 Things Naturally

For business operations to succeed, it requires a very specific leadership profile, defined by a higher degree of adaptability, greater resilience to rapid change, and a do-it-yourself attitude when it comes to making critical improvements.

Luke Walker

Operations
|
5 minutes

How to Set (and Crush) OKRs for Operations

Whether you’re hitting your OKRs every time, 50% of the time, or almost never, you’ll notice a consistently positive, upward trajectory in your operational performance.

Pierre-Alain Guillou

Operations
|
5 minutes

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